We want you to be happy with your JAHDE purchase, however due to the bespoke handmade nature of our products we do not offer refunds and exchanges.

Should an item be faulty please submit a Returns & Exchange claim using the contact form at the bottom of this page. Once approved you may return the items and upon receipt of the goods we will either repair or replace the item. 

Please read our Returns Policy below before submitting your claim.

RETURNS POLICY

All sales are final and items cannot be returned unless faulty. Should an item be faulty please notify us within 7 days of receipt of goods. We will endeavor to repair or replace your item, or exchange it for store credit. 

Purchases must be made directly at www.jahdemade.com. If you purchased with another retailer, please contact them directly to co-ordinate a return. 

We recommend that all returns and exchanges be sent using a traceable carrier. JAHDE LLC will not be held responsible for packages not received by us that were returned without a tracking number.

Goods returned without approval will not be eligible for an exchange or store credit.

Promotions

For any promotion that requires you to spend over a certain amount to obtain the promotion, your order must remain above this minimum spend even after returns are processed. If you are returning items that will drop your order total below the minimum spend you will normally forfeit your promotional discount or will be charged for any free items you have not returned.

Refunds & Store Credit

Refunds will only be available to faulty items that cannot be repaired or replaced, and will be issued back to the original form of payment.

Store credits will be issued in the form of an online code, which can be applied at the checkout to any future online or in-store purchase and are valid for 12 months. New and return postage is at the expense of the purchaser.

Processing Time

It may take up to 1-2 weeks for us to receive your shipment. Once we receive your return, please allow up to 5 business days for us to process your return. Once your return has been processed, you will receive a notification email that your store credit has been processed and issued. Any shipping charges applied to the order will not be refunded or credited.